Response From British Airlines Customer Relations

Almost three months after my horrific flight experience, I have finally received a response from BA. It's not exactly a heartfelt apology:

I will pass on your comments regarding our Paris staff to the appropriate department. I will say that during the time that you traveled the regulations were changing which what seemed like every moment in reference to restrictions.

The lesson learned for me is that there is very little, if any accountability for individual employees of the airlines. Once I realized that I was going to run into difficulties, I probably should have asked to work with another agent.

1 comment | Posted on November 8, 2006 | Save to del.icio.us

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